National Branch
Life is forever changed after an impaired driving crash. Victims and survivors are often left bereaved, injured, and financially devastated. With the emotional, financial, and legal issues they face daily, victims and survivors need support to confront the challenges that lie ahead. In 2005, MADD launched the MADD Helpline, a telephone support service available to victims of substance impaired driving 24 hours a day, 365 days a year. The Helpline provides victims with immediate emotional support, information, and referrals to MADD entities nationwide.
Victim Services Helpline Volunteer is to provide empathetic support to victims and survivor of impaired driving crashes, concerned community members, and callers concerned with child endangerment.
Advance Notice Requirement Volunteers are expected to provide at least 72 hours’ notice, and whenever possible one week or more, when requesting to cancel or withdraw from a scheduled Helpline volunteer opportunity. If you are unable to fulfill a scheduled Helpline volunteer opportunity: Contact Manager, Victim Services, Vanessa Marquez Email: Vanessa.Marquez@madd.org Telephone: 469-420-4564 Google Cell Phone: 915-843-9667 For email, the email should include: The date and time of the scheduled Helpline opportunity that cancelling or withdrawing from will review the request and coordinate the necessary scheduling changes. Do Not Rely Solely on VolutneerMatters Platform Volunteers should not simply cancel through the VolunteerMatters platform without first notifying Manager of Victim Services. The platform cancellation does not replace the required communication with the MADD Victim Services Helpline team.
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